1. About Serverity
Serverity is a legal workflow platform designed for self-represented litigants (litigants in person) in England and Wales.
Serverity is NOT a law firm, does NOT provide legal advice, and is NOT a substitute for a qualified solicitor or barrister.
Serverity provides: document management, chronology generation, issue tracking, legal source retrieval, AI-assisted drafting, dual-model audit review, authority currency monitoring, filing compliance checking, bundle assembly, and structured case management.
Using Serverity does not create a solicitor-client relationship or any professional duty of care.
2. Important Disclaimers About AI
Serverity uses artificial intelligence (specifically Claude by Anthropic and GPT by OpenAI) to assist with document analysis, drafting, and review.
AI outputs are NOT legal advice. They are structured assistance that must be reviewed by you before any use in legal proceedings.
AI can and does make mistakes. Serverity implements a dual-model adversarial audit pipeline, assertion verification, constraint checking, and other safeguards — but these reduce errors, they do not eliminate them.
Every AI-generated output carries a verification status. UNVERIFIED content has not been checked against source material. VERIFIED content has been cross-referenced but may still contain errors.
You bear sole responsibility for any document filed with a court or tribunal. Serverity's filing compliance checker flags potential issues but does not guarantee compliance.
Serverity's Legal Intelligence Engine monitors legal sources for changes but does not guarantee completeness. The absence of an alert does not mean the law has not changed.
Provenance labels (OFFICIAL_TEXT, AI_EXTRACTION, AI_INFERENCE, UNVERIFIED_SIGNAL) indicate the epistemic status of information. You must understand and respect these labels.
Certainty labels (Confirmed, Verified change, Likely effect, Possible effect, Unverified signal, Caution) indicate confidence levels. Lower-certainty outputs require greater scrutiny.
3. Your Responsibilities
- You are responsible for verifying all information before use in legal proceedings
- You must not rely solely on Serverity for legal decisions
- You must maintain your own copies of all important documents
- You must check all dates, deadlines, and procedural requirements independently
- You must ensure any document filed with a court complies with the relevant rules (CPR, ET Rules, FPR, or other applicable rules)
- You must not use Serverity to generate fraudulent, misleading, or vexatious legal documents
- You are responsible for the accuracy of all information you input into Serverity
- If Serverity flags a constraint violation, assertion conflict, or compliance issue, you must address it before proceeding
4. Accounts and Access
- You must provide accurate information when creating an account
- You are responsible for maintaining the security of your account credentials
- One account per person — accounts are not transferable
- We may suspend or terminate accounts that violate these terms
- Subscription tiers and pricing are as displayed on the pricing page
- Free tier has usage limits on AI operations, storage, and matters
5. Subscription and Billing
- Paid subscriptions are billed monthly or annually via Stripe
- You can cancel at any time — access continues until the end of the billing period
- Refunds are at our discretion for the current billing period
- We may change pricing with 30 days' notice
- Usage beyond tier limits will be blocked, not charged overage fees (unless you enable overflow)
- AI operations consume credits — usage tracking is visible in your account
6. Your Data
You own your data. Documents you upload, matters you create, and information you enter belong to you.
We process your data to provide the service — see the Privacy Policy for full details.
- You can export all your data at any time via the data export feature
- You can delete your account and all associated data at any time
- Deleted data is permanently removed within 30 days (backups may retain encrypted copies for up to 90 days)
- We do not sell your data to third parties
- We do not use your legal documents to train AI models
7. Intellectual Property
- Serverity's software, design, and documentation are our intellectual property
- Legal documents you create using Serverity belong to you
- AI-generated drafts are tools for your use — you may use them in legal proceedings
- You grant us a limited licence to process your uploaded documents for the purpose of providing the service
- Legal source content (legislation, case law, procedure rules) is Crown Copyright under the Open Government Licence or Open Justice Licence
8. Limitation of Liability
Serverity is provided "as is" without warranty of fitness for any particular legal purpose.
- We do not guarantee that AI outputs are legally correct, complete, or up to date
- We are not liable for any loss arising from reliance on Serverity outputs in legal proceedings
- Our total liability is limited to the fees you have paid in the 12 months preceding the claim
- We are not liable for indirect, consequential, or special damages
- Nothing in these terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law
9. Acceptable Use
- You must not attempt to reverse-engineer, decompile, or extract the source code
- You must not use automated tools to scrape or extract data from Serverity
- You must not use Serverity to harass, threaten, or intimidate any person
- You must not upload malicious files or attempt to compromise the security of the platform
- You must not share your account credentials with others
- You must not use Serverity for any purpose that is illegal under English law
10. Changes to Terms
We may update these terms from time to time. Material changes will be notified via email and in-app notification at least 14 days before taking effect. Continued use after changes take effect constitutes acceptance. If you disagree with changes, you may cancel your subscription and delete your account.
11. Governing Law and Disputes
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact us first to resolve any issues informally.
12. Contact
Serverity is operated by Serverity Ltd (company details to be inserted after incorporation).