Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Serverity AI Limited (“Serverity”, “we”, “us”, “our”), a company registered in England and Wales. These Terms govern your access to and use of the Serverity platform at www.serverity.ai (the “Service”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

To use Serverity, you must:

• Be at least 18 years old.
• Be a UK resident, or a legal professional or self-represented litigant engaged in proceedings within the jurisdiction of England and Wales, Scotland, or Northern Ireland.
• Have the legal capacity to enter into a binding contract.

You create an account by signing in with Google OAuth. Each individual may hold only one account. You are responsible for maintaining the security of your Google account and, by extension, your Serverity account.

You must not share your account credentials or allow others to access the Service through your account. You are responsible for all activity that occurs under your account, whether or not you authorised it.

If you become aware of any unauthorised use of your account, you must notify us immediately at founder@serverity.ai.

Serverity uses usage-based pricing. There is no monthly subscription fee. Users prepay credit to a wallet and are charged per action (case analysis, document processing, draft generation, and storage). Current prices are published on our pricing page.

All prices exclude VAT. VAT at 20% is applied to monthly invoices. We reserve the right to change pricing with 30 days' notice.

All payments are processed securely through Stripe. The active billing model is wallet (consumer accounts) and metered post-paid (firm accounts). No monthly recurring subscription fee is charged unless and until you expressly activate a subscription plan at checkout.

• Consumer wallet: you prepay credit (minimum £5 top-up) and are charged per AI action. Unused credit remains on your account. You can disable auto top-up at any time from your billing settings.
• Firm metered: usage is metered across your organisation and billed monthly via Stripe. Each invoice is itemised and shows usage by user, matter and module.
• Subscription (if activated): if you expressly activate a subscription plan at checkout, billing occurs on the same date each month from your initial subscription date. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period. A 14-day refund window applies to your first subscription payment.
• If a wallet top-up fails or a metered invoice fails, we may suspend AI features after a 7-day grace period. Your documents and existing analysis remain accessible during suspension.

• Not legal advice: AI-generated content provided by Serverity does not constitute legal advice. Serverity is a legal preparation tool, not a law firm. No solicitor-client or barrister-client relationship is formed by using the Service.
• User responsibility: All AI-generated content — including case analysis, chronologies, legal research, draft documents, and suggestions — must be reviewed, verified, and approved by you before use. You are solely responsible for any decisions made or actions taken based on AI-generated content.
• No guarantee of accuracy: While we strive for accuracy and employ a dual-model review system (primary drafting model plus independent audit model for verification), AI-generated content may contain errors, omissions, or inaccuracies. Serverity does not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content.
• No liability for AI errors: Serverity shall not be liable for any loss, damage, or adverse outcome arising from your reliance on AI-generated content, including but not limited to errors in legal analysis, missed deadlines, incorrect citations, or unfavourable court outcomes.

You agree to use the Service only for lawful purposes. You must not:

• Use the Service for any purpose that is unlawful, fraudulent, or harmful.
• Attempt to abuse, manipulate, or exploit the AI systems, including prompt injection, jailbreaking, or attempting to extract system prompts.
• Share your account credentials with any other person.
• Use the Service to generate content that is defamatory, threatening, or otherwise objectionable.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use any automated means, including robots, crawlers, scrapers, or data mining tools, to access, extract, copy, or monitor any content from this platform. You may not attempt to extract structured data, court judgment metadata, AI-generated summaries, legal classifications, or any derived legal research content through automated means. This includes screen scraping, web harvesting, and any form of automated data collection. Violation of this clause may result in immediate termination of your account and legal action.
• Resell, sublicence, or distribute the Service or any output from the Service to third parties as a competing product.

We reserve the right to suspend or terminate your account if you breach this acceptable use policy.

Our IP: The Serverity platform, including its software, design, branding, AI pipelines, prompts, and all associated intellectual property, is owned by Serverity AI Limited. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without our prior written consent.

Your data: You retain full ownership of all data, documents, and content you upload to or create within the Service. By using the Service, you grant Serverity a limited, non-exclusive licence to process your data solely for the purpose of providing the Service to you.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

To the maximum extent permitted by law:

• The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Serverity's total aggregate liability to you for any claims arising from or relating to these Terms or the Service shall not exceed the total fees paid by you to Serverity in the twelve (12) months immediately preceding the event giving rise to the claim.
• Serverity shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill, regardless of whether such damages were foreseeable.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Consumer rights: If you are a consumer (an individual acting outside your trade, business, or profession), nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation. These Terms do not affect your right to seek legal remedies where the Service does not conform with its description or is not provided with reasonable care and skill.

You agree to indemnify, defend, and hold harmless Serverity Ltd, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service.
• Your breach of these Terms.
• Any content you upload to or create within the Service.
• Your reliance on AI-generated content produced by the Service.
• Any third-party claim arising from your use of the Service.

By you: You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at founder@serverity.ai.

By us:We may suspend or terminate your access to the Service immediately if you breach these Terms, or with 30 days' notice for any other reason.

Data export: Upon termination, you will have 30 days to export your data from the Service. After this period, we will delete your matter and case data in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. If we make material changes, we will notify you by email at least 30 days before the changes take effect. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms.

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Serverity regarding the Service.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

If you have any questions about these Terms, please contact us: